Case Studies

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St Andrews Village

St Andrews Village is situated in Glendowie, Auckland, on 14 hectares of tranquil park-like grounds. St Andrews Retirement Village provides a full range of temporary and permanent care options as well as fully independent living choices and is owned and operated by an independent charitable trust.

Many of the risk products that we looked at possibly introducing had a very narrow view and almost distilled everything down to just health and safety compliance. For many years, our management conversations around risks have been entered into vast, sterile, spreadsheet matrices which proved next to impossible to distill any meaningful information from or realistically gauge what the biggest risks to our organisation really were.

Like most organisations, we were flying somewhat blind.

Our conversion to FlipView really set the tone around not only the biggest risks that we face, but has also helped crystalise the many opportunities we face for growth through the use of clear dashboards. The 'light bulb' moment for us came when you suddenly see all of the critical factors across the entire breadth of your organisation concisely laid out on one screen.

The clarity with which the information is presented makes it easy to extract the relevant parts to inform a variety of discussions, be it day to day management of risks with staff, governance conversations or helping to inform strategic opportunities and creating action plans to achieve them. What we ended up with is a risk management (and opportunity) pathway that has complete buy-in by the entire Exec Team and Board of Trustees. In essence, we have a system that we can use on a regular basis to help check the overall health of the business, and what we need to change, as opposed to an old series of spreadsheets which were created because we had to, and then promptly forgotten as they were too difficult to understand.

Flipview is an extremely powerful piece of software, a genuine aid to businesses as opposed to a 'tick box' compliance tool. It clearly does risk well, but also actively assists with strategic planning and direction.

Andrew Sharp

CEO - Bobux International Ltd

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Lindsay Cowley

Chief Executive Officer - Online Republic

How Flipview® helped us
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Shelly Beasley

Group Chief Commercial Officer - Webjet Group

How Flipview® helped us
achieve our goals

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Whilst fairly new to Flipview, we’ve found it to be immediately valuable as it illuminates and aggregates risks and opportunities, many of which were not visible or top of mind for our SLT. The staff survey feature was immensely useful to surface team sentiment and a great pulse check on team culture.

Symon Thurlow

CEO

Flipview has helped our organization which is quite a devolved leadership team, to understand at a group level where all of the risks are in each of the divisions. Prior to using Flipview each of the divisions had its own way of reporting. Each one of our businesses looked at risk differently, and Flipview has helped us consolidate those risks and allowed us at an exec level to understand what is going on within each of the groups.

Shelley Beasley

Group Chief Commercial Officer Webjet

It’s a great product, as an organisation we understand that risks and opportunities are things that can’t be left to happen on their own, they are things that need to be managed and brought to life.

Lindsay Cowley

Chief Executive Officer

Risk management as a discipline needs a shakeup. It's been stuck using the same approaches and tools for a long time. Many of these have been found wanting when crises have hit. Risk dynamics has challenged, and from their fresh thinking about how to consider, assess and respond to risks. It has changed the way I think about risk.

Kevin Jenkins

Managing Director

Identification and categorisation of risk is an inherently subjective process. Flipview has been invaluable it bringing together our Executive team and delivering a quality output. We look forward to deepening our relationship with Flipview as we move into our strategic planning cycle.

Murray Dickinson

CFO

FlipView offers a really nice and straightforward mechanism to translate our strategy (including the internal and external risk factors to achieving it) to a format that our board and management team can both understand.

Kevin Kanji

CISO (TSG)

Whilst fairly new to Flipview, we’ve found it to be immediately valuable as it illuminates and aggregates risks and opportunities, many of which were not visible or top of mind for our SLT. The staff survey feature was immensely useful to surface team sentiment and a great pulse check on team culture.

Symon Thurlow

CEO

Given the growth journey we have been on over the past few years, Bobux has been investing heavily in a leadership model that is robust enough to keep pace with the challenges associated to this speed and growth. The surveys and dashboards are excellent tools to help our lead team and board navigate the strategic risks and opportunities and create effective strategies and operational plans. For any company growing quickly I would highly recommend this to get a handle on your environment. And if you aren't growing fast, you might need this even more!

Andrew Sharp

CEO - Bobux International Ltd

When we needed to have a significant review and update of our risk framework, including updating the base data through a questionnaire process, it was hard to find a willing internal candidate for the work. When Ben was recommended to us he immediately provided an energy and discipline to the data collection, recording and analysis process which was impressive. As a result he has now provided us with a fantastic database to build our new reporting on. Being a software company ourselves we saw that the software solution that Ben has developed could then provide the tool for better reporting to the Board and management along with a process to regularly update the data in a structured way.

Brian Cadzow

Executive Director

FlipView has played a key role in reaching consensus around our key risks and opportunities and helped us to rise above the details (and see the wood from the trees).

Grant Taylor

COO

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